Delivery & Returns

 

COLLECT IN STORE

DHL 2-3  Day £4.50

DHL Next Day £6.95 (Refers to NEXT WORKING DAY. ORDERS PLACED AFTER 12PM ON THURSDAY WILL BE DELIVERED MONDAY)

DELIVERY

For the UK & Channel Islands orders over £100 are FREE Next Working Day Delivery, *some items may incur a surcharge, you will be notified at checkout.

For the UK & Channel Islands standard orders under £100 are £6.95 Next Working Day Delivery

For International delivery info please contact us at sales@lilliandaph.co.uk.

If you have any queries about delivery or dispatch contact our team on (+44) 01287 349612.

 

ORDER PROCESSING

Track your item - Dispatch confirmation email with a web-based tracking.

Delivery text or email notifications prior or on-route.

Fast dispatch and delivery - 97% of UK bound orders are dispatched within 24 hours, many the same working day.

Next Day Services MUST be ordered by 12:00 pm Monday - Friday.

All subject to availability, bespoke & made to measure items may not be included. Some brands/products are excluded from free shipping such as Woodluck (Children’s furniture).

NON MAINLAND UK AREAS

The following surcharges and changes to service will apply for those locations outside the Mainland UK classification.

Next Day Delivery will become a 48 Hour Service to the following postcodes/areas:

DD, DG
EH
FK
G
KA (except KA27 & KA27), KY
ML
TD
AB1 to AB16
AB21 to AB25
AB30, AB39
PA1 to PA19
PH1 to PH3

A £15.00 Surchage will apply to the following postcodes/areas:

AB31 to AB38
AB40 to AB56
IV1 to IV28
IV30 to IV32
IV36 to IV40
IV52 to IV54
IV63
KW1 to KW14
PA21 to PA38
PH4 to PH41
PH49 to PH50
Northern Ireland

A £15.00 Surchage will apply to the following postcodes/areas:

HS
IV41 to IV49
IV51, IV55, IV56
KA27, KA28
KW15 to KW17
PA20
PA41 to PA49
PA60 to PA78
PH42 to PH44
ZE
Isle of Man
Channel Islands

A £15.00 Surchage will apply to the following postcodes/areas:

Republic of Ireland

ONLINE RETURNS

We want you to adore every purchase from LillianDaph and we strive to capture great image photography so you are sure of exactly what you are purchasing. However if for any reason you aren’t totally satisfied with your purchase, please return your item to us in appropriate and suitable packaging within 14 days of receipt. Please email sales@lilliandaph.co.uk to arrange your refund. Please return orders via any tracked method to :

FAO LD RETURNS, 10 Station Street, Saltburn, TS12 1AE

Alternatively, you are more than welcome to bring your returns to us in store at 10 Station Street, Saltburn by the Sea, TS120 1AE to be issued your refund. Please note, original receipt of purchase must be presented in order for the refund to be issued.

RESPONSIBILITY

Please note that as a small independent business we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item that is not in the right condition. 

We are unable to issue a refund for items that are lost or damaged while being returned to us. So, we recommend that you get proof of postage or a tracking number to follow your parcel.

 

RETURNS TERMS AND CONDITIONS

• Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item
• Please ensure all items are packaged securely and sufficiently to withstand delivery 
• Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse
• We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit
• All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account
• We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
• Please return orders to :
• FAO LD RETURNS, 10 Station Street, Saltburn, TS12 1AE

 

REFUNDS IN STORE

We will always refund faulty goods bought in store. Anything you don't like we'll exchange or give you store credit as long as you bring it back within 14 days.

  

FAULTY ITEMS

If you believe your item is faulty please contact sales@lilliandaph.co.uk. When emailing please include as many detailed photographs of the damaged/faulty item as you can, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within your earliest convenience. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.

 

NON-REFUNDABLE ITEMS

• Special order items: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed. 
• Gift vouchers: gift vouchers and e-vouchers are non-refundable.
• Sale items

If you are uncertain whether or not your product classifies as a non-refundable item, please double check with us by calling us on (+44) 01287 349612 emailing sales@lilliandaph.co.uk.

If you have any questions regarding returns please do not hesitate to call or e-mail.

GIFT CARDS

Gift cards are valid for 6 months from date of purchase. We will honour the full amount of a gift card up to one month after the expiry date, anything beyond a month, and up to 12 months,we will honour 50% of the voucher amount.

CONTACT US

interiors@lilliandaph.co.uk
You can email us 24 hours a day and we will respond as quickly as possible.
Weekend emails will normally be dealt with on Monday morning.

+44 (0)1287 349612

Monday to Friday: 10:00 to 17:00
Saturday: 09:30 to 16:30
Sunday: 11:00 to 15:00